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InstaPay Guide ENG
InstaPay Guide ENG
  • 👋Welcome to InstaPay
  • Overview
    • 💡What we do
    • ✨Our Features
  • STEP-BY-STEP GUIDE
    • Step-by-Step Guide
    • Set Up an Account
    • Receiving Accounts
    • Add Beneficiaries
    • Identity Verification
    • Money Transfer
    • Google Authenticator
  • CUSTOMER PROTECTION FRAMEWORK
    • Overview
    • Fraud Prevention Measures
    • Attestations for User Consent
    • Prevention of Unauthorized Transactions
    • Session Security and PIN Verification
  • FAQ
    • 🛠️FAQ
      • 📝General FAQ
      • 📝Account Management
      • 📝Security and Compliance
      • 📝Transactions & Payments
      • 📝InstaPay Mastercard Virtual Prepaid Card
      • 📝Virtual IBAN (vIBAN)
      • 📝Business & Future Features
      • 📝Geolocation and Security
      • 📝Notifications & Communication
      • 📝Chatbot & Technical Issues
      • 📝Prohibited Countries & Access Restrictions
      • 📝Support & Assistance
      • 📝Key Main Settings
      • 📝Cryptocurrencies
        • Supported cryptocurrencies
        • Payout options
    • 🛠️Troubleshooting Guide
      • 📝Key Issues
  • Use Cases
    • 🎨User Stories & Case Studies
  • CONTACT & SUPPORT
  • We’re Here to Help!
  • How to File a Complaint
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  1. CUSTOMER PROTECTION FRAMEWORK

Fraud Prevention Measures

Authentication Controls
  • Multi-factor authentication (MFA) for every login.

  • OTP verification for all critical actions, including deposits, withdrawals, and account changes.

Account Lockout Mechanisms
  • Automated detection of multiple failed login attempts triggers progressive account lockouts (e.g., 5, 10, and 15 minutes).

  • Suspicious activity alerts notify account holders of unauthorized attempts.

Enhanced Screening for Vulnerable Individuals

While InstaPay does not currently implement age-specific controls, ongoing fraud detection ensures that all users are protected from scams and unauthorized access.

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Last updated 4 months ago

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