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InstaPay Guide ENG
InstaPay Guide ENG
  • 👋Welcome to InstaPay
  • Overview
    • 💡What we do
    • ✨Our Features
  • STEP-BY-STEP GUIDE
    • Step-by-Step Guide
    • Set Up an Account
    • Receiving Accounts
    • Add Beneficiaries
    • Identity Verification
    • Money Transfer
    • Google Authenticator
  • CUSTOMER PROTECTION FRAMEWORK
    • Overview
    • Fraud Prevention Measures
    • Attestations for User Consent
    • Prevention of Unauthorized Transactions
    • Session Security and PIN Verification
  • FAQ
    • 🛠️FAQ
      • 📝General FAQ
      • 📝Account Management
      • 📝Security and Compliance
      • 📝Transactions & Payments
      • 📝InstaPay Mastercard Virtual Prepaid Card
      • 📝Virtual IBAN (vIBAN)
      • 📝Business & Future Features
      • 📝Geolocation and Security
      • 📝Notifications & Communication
      • 📝Chatbot & Technical Issues
      • 📝Prohibited Countries & Access Restrictions
      • 📝Support & Assistance
      • 📝Key Main Settings
      • 📝Cryptocurrencies
        • Supported cryptocurrencies
        • Payout options
    • 🛠️Troubleshooting Guide
      • 📝Key Issues
  • Use Cases
    • 🎨User Stories & Case Studies
  • CONTACT & SUPPORT
  • We’re Here to Help!
  • How to File a Complaint
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  1. CUSTOMER PROTECTION FRAMEWORK

Prevention of Unauthorized Transactions

PreviousAttestations for User ConsentNextSession Security and PIN Verification

Last updated 4 months ago

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Explicit User Authorisation

  • Every deposit, withdrawal, or transfer requires user authorization via OTP sent to the registered phone number or email.

  • This ensures no transaction occurs without the explicit consent of the account holder.

User Authorisation - Video

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Geolocation and VPN Monitoring

  • Users are required to share their live location when accessing the platform.

  • Geo-coordinates, device details, and IP addresses are analyzed to detect inconsistencies or VPN usage.

  • Abnormalities such as sudden IP changes or time zone discrepancies trigger alerts and flag accounts for further review.