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InstaPay Guide ENG
InstaPay GuideInstaPay گائیڈ URDGuide InstaPay FRAGuia InstaPay PORGuía InstaPay SPAInstaPay-Leitfaden DEUПосібник InstaPay UKRGuida InstaPay ITAARA دليل InstaPayPrzewodnik InstaPay POLInstaPay Gids NLDItọsọna InstaPay YORPanduan InstaPay INDInstaPay Rehberi TURMwongozo wa InstaPay SWAJagorar InstaPay HAUInstaPay गाइड HINInstaPay指南 ZHOInstaPay Guide ENGInstaPay Guide RUS
InstaPay Guide ENG
InstaPay GuideInstaPay گائیڈ URDGuide InstaPay FRAGuia InstaPay PORGuía InstaPay SPAInstaPay-Leitfaden DEUПосібник InstaPay UKRGuida InstaPay ITAARA دليل InstaPayPrzewodnik InstaPay POLInstaPay Gids NLDItọsọna InstaPay YORPanduan InstaPay INDInstaPay Rehberi TURMwongozo wa InstaPay SWAJagorar InstaPay HAUInstaPay गाइड HINInstaPay指南 ZHOInstaPay Guide ENGInstaPay Guide RUS
  • 👋Welcome to InstaPay
  • Overview
    • 💡What we do
    • ✨Our Features
  • STEP-BY-STEP GUIDE
    • Step-by-Step Guide
    • Set Up an Account
    • Receiving Accounts
    • Add Beneficiaries
    • Identity Verification
    • Money Transfer
    • Google Authenticator
  • CUSTOMER PROTECTION FRAMEWORK
    • Overview
    • Fraud Prevention Measures
    • Attestations for User Consent
    • Prevention of Unauthorized Transactions
    • Session Security and PIN Verification
  • FAQ
    • 🛠️FAQ
      • 📝General FAQ
      • 📝Account Management
      • 📝Security and Compliance
      • 📝Transactions & Payments
      • 📝InstaPay Mastercard Virtual Prepaid Card
      • 📝Virtual IBAN (vIBAN)
      • 📝Business & Future Features
      • 📝Geolocation and Security
      • 📝Notifications & Communication
      • 📝Chatbot & Technical Issues
      • 📝Prohibited Countries & Access Restrictions
      • 📝Support & Assistance
      • 📝Key Main Settings
      • 📝Cryptocurrencies
        • Supported cryptocurrencies
        • Payout options
    • 🛠️Troubleshooting Guide
      • 📝Key Issues
  • Use Cases
    • 🎨User Stories & Case Studies
  • CONTACT & SUPPORT
  • We’re Here to Help!
  • How to File a Complaint
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How to File a Complaint

PreviousWe’re Here to Help!

Last updated 28 days ago

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At InstaPay, we’re committed to giving you the best possible experience. If something doesn’t go as expected, we’re here to help.

📮 Submit a Complaint

You can reach our support team in the following ways:

  • In-App Chat

  • Email: support@insta-pay.ch

  • Website Contact Form:

We'll acknowledge your message within 24 hours.

🛠️ What Happens Next?

  • Your complaint is logged and reviewed by our team.

  • If needed, it will be escalated to our Compliance or Technical departments.

  • We'll keep you informed every step of the way.

  • We aim to resolve most cases in under 5 business days.

🤝 Fair Treatment Guaranteed

All complaints are handled confidentially. You will not face any disadvantage from raising an issue.

www.insta-pay.ch