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InstaPay Guide ENG
InstaPay Guide ENG
  • 👋Welcome to InstaPay
  • Overview
    • 💡What we do
    • ✨Our Features
  • STEP-BY-STEP GUIDE
    • Step-by-Step Guide
    • Set Up an Account
    • Receiving Accounts
    • Add Beneficiaries
    • Identity Verification
    • Money Transfer
    • Google Authenticator
  • CUSTOMER PROTECTION FRAMEWORK
    • Overview
    • Fraud Prevention Measures
    • Attestations for User Consent
    • Prevention of Unauthorized Transactions
    • Session Security and PIN Verification
  • FAQ
    • 🛠️FAQ
      • 📝General FAQ
      • 📝Account Management
      • 📝Security and Compliance
      • 📝Transactions & Payments
      • 📝InstaPay Mastercard Virtual Prepaid Card
      • 📝Virtual IBAN (vIBAN)
      • 📝Business & Future Features
      • 📝Geolocation and Security
      • 📝Notifications & Communication
      • 📝Chatbot & Technical Issues
      • 📝Prohibited Countries & Access Restrictions
      • 📝Support & Assistance
      • 📝Key Main Settings
      • 📝Cryptocurrencies
        • Supported cryptocurrencies
        • Payout options
    • 🛠️Troubleshooting Guide
      • 📝Key Issues
  • Use Cases
    • 🎨User Stories & Case Studies
  • CONTACT & SUPPORT
  • We’re Here to Help!
  • How to File a Complaint
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How to File a Complaint

PreviousWe’re Here to Help!

Last updated 2 months ago

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At InstaPay, we’re committed to giving you the best possible experience. If something doesn’t go as expected, we’re here to help.

📮 Submit a Complaint

You can reach our support team in the following ways:

  • In-App Chat

  • Email: support@insta-pay.ch

  • Website Contact Form:

We'll acknowledge your message within 24 hours.

🛠️ What Happens Next?

  • Your complaint is logged and reviewed by our team.

  • If needed, it will be escalated to our Compliance or Technical departments.

  • We'll keep you informed every step of the way.

  • We aim to resolve most cases in under 5 business days.

🤝 Fair Treatment Guaranteed

All complaints are handled confidentially. You will not face any disadvantage from raising an issue.

www.insta-pay.ch