# How to File a Complaint At InstaPay, we’re committed to giving you the best possible experience. If something doesn’t go as expected, we’re here to help. #### 📮 Submit a Complaint You can reach our support team in the following ways: * **In-App Chat** * **Email:** * **Website Contact Form:** [www.insta-pay.ch](https://guide.insta-pay.ch/www.insta-pay.ch) We'll acknowledge your message within **24 hours**. *** #### 🛠️ What Happens Next? * Your complaint is logged and reviewed by our team. * If needed, it will be escalated to our Compliance or Technical departments. * We'll keep you informed every step of the way. * We aim to resolve most cases in **under 5 business days**. *** #### 🤝 Fair Treatment Guaranteed All complaints are handled confidentially. You will not face any disadvantage from raising an issue. *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.insta-pay.ch/how-to-file-a-complaint.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.