How to File a Complaint

At InstaPay, we’re committed to giving you the best possible experience. If something doesn’t go as expected, we’re here to help.

📮 Submit a Complaint

You can reach our support team in the following ways:

• In-App Chat

• Email: [email protected]

• Website Contact Form: www.insta-pay.ch

We'll acknowledge your message within 24 hours.

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🛠️ What Happens Next?

• Your complaint is logged and reviewed by our team.

• If needed, it will be escalated to our Compliance or Technical departments.

• We'll keep you informed every step of the way.

• We aim to resolve most cases in under 5 business days.

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🤝 Fair Treatment Guaranteed

All complaints are handled confidentially. You will not face any disadvantage from raising an issue.

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