# Session Security and PIN Verification **Overview:**\ InstaPay is committed to providing a secure and user-friendly platform. To enhance customer protection and prevent unauthorized access, InstaPay incorporates a **PIN verification mechanism** for re-establishing chatbot sessions after inactivity. *** **Session Expiry and PIN Verification Process** 1. **Session Expiry for Security:** * To prevent unauthorized access, InstaPay chatbot sessions automatically terminate after **30 minutes of inactivity**. * Terminated sessions ensure that unattended devices do not pose a security risk to user accounts. 2. **PIN Verification for Reconnection:** * To reconnect to the InstaPay chatbot, users must enter their **secure PIN code** in a protected environment. * This PIN serves as an additional layer of security, ensuring that only the rightful account owner can re-access their session. 3. **Secure PIN Management:** * Users set their unique PIN during account registration or via the settings menu. * PINs are securely encrypted and stored, ensuring compliance with data protection standards. * Forgotten PINs can be reset through a secure OTP (one-time password) verification process sent to the user’s registered email or phone number. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.insta-pay.ch/customer-protection-framework/session-security-and-pin-verification.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.