Session Security and PIN Verification

Overview: InstaPay is committed to providing a secure and user-friendly platform. To enhance customer protection and prevent unauthorized access, InstaPay incorporates a PIN verification mechanism for re-establishing chatbot sessions after inactivity.

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Session Expiry and PIN Verification Process

1. Session Expiry for Security:

   • To prevent unauthorized access, InstaPay chatbot sessions automatically terminate after 30 minutes of inactivity.

   • Terminated sessions ensure that unattended devices do not pose a security risk to user accounts.

2. PIN Verification for Reconnection:

   • To reconnect to the InstaPay chatbot, users must enter their secure PIN code in a protected environment.

   • This PIN serves as an additional layer of security, ensuring that only the rightful account owner can re-access their session.

3. Secure PIN Management:

   • Users set their unique PIN during account registration or via the settings menu.

   • PINs are securely encrypted and stored, ensuring compliance with data protection standards.

   • Forgotten PINs can be reset through a secure OTP (one-time password) verification process sent to the user’s registered email or phone number.