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InstaPay Guide ENG
InstaPay Guide ENG
  • 👋Welcome to InstaPay
  • Overview
    • 💡What we do
    • ✨Our Features
  • STEP-BY-STEP GUIDE
    • Step-by-Step Guide
    • Set Up an Account
    • Receiving Accounts
    • Add Beneficiaries
    • Identity Verification
    • Money Transfer
    • Google Authenticator
  • CUSTOMER PROTECTION FRAMEWORK
    • Overview
    • Fraud Prevention Measures
    • Attestations for User Consent
    • Prevention of Unauthorized Transactions
    • Session Security and PIN Verification
  • FAQ
    • 🛠️FAQ
      • 📝General FAQ
      • 📝Account Management
      • 📝Security and Compliance
      • 📝Transactions & Payments
      • 📝InstaPay Mastercard Virtual Prepaid Card
      • 📝Virtual IBAN (vIBAN)
      • 📝Business & Future Features
      • 📝Geolocation and Security
      • 📝Notifications & Communication
      • 📝Chatbot & Technical Issues
      • 📝Prohibited Countries & Access Restrictions
      • 📝Support & Assistance
      • 📝Key Main Settings
      • 📝Cryptocurrencies
        • Supported cryptocurrencies
        • Payout options
    • 🛠️Troubleshooting Guide
      • 📝Key Issues
  • Use Cases
    • 🎨User Stories & Case Studies
  • CONTACT & SUPPORT
  • We’re Here to Help!
  • How to File a Complaint
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  1. FAQ
  2. Troubleshooting Guide

Key Issues

Facing issues with your InstaPay settings? This guide covers common problems and solutions related to key settings, ensuring you get back on track quickly.

Tip: This section addresses common problems related to InstaPay settings, such as adding beneficiaries, setting up receiving accounts, and managing 2FA. Find solutions to these issues to ensure your account functions smoothly..

Key Issues

There are 5 key issues.

Issues
Description

Unable to Add Receiving Accounts

Verify correct bank or wallet details and network stability.

Beneficiaries Not Saving

Ensure all required fields are completed, and no special characters are used.

2FA Code Not Received

Confirm verification method setup and switch to an alternate method if needed.

Social Network Account Linking Issues

Update the social media app to the latest version and re-attempt linking.

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