📝General FAQ

How can I add a beneficiary?

InstaPay is a digital payment platform enabling seamless transactions directly from social media platforms. It supports various payment methods and offers features like international money transfers, QR code payments, and personalized payment addresses.

How do I set up my InstaPay account?

Sign up by selecting your account type and providing basic details like your name, mobile number, and password. After completing your profile with a “username” and “city,” it’s highly recommended to set up your receiving account(s), enable verification code preferences, link your Instagram account in “My Social Network Accounts” (if applicable), and complete your identity verification (KYC). This will unlock all features and maximize your InstaPay experience.

What payment methods does InstaPay support?

• For Transfers/Services: Users can pay using a wide range of methods, including credit/debit cards, bank accounts, PayPal, mobile wallets (upcoming), and various local payment options (upcoming), depending on their country.

• For Money Transfers: Users can send money to bank accounts, mobile wallets, mobile money, cash pick-up locations, or payment cards. Bank transfers may take 5 minutes to 48 hours, while other methods are usually instant or same-day, depending on the country.

Can I withdraw funds from my InstaPay Wallet?

Yes, you can withdraw funds directly to your linked bank account, mobile wallet, or other supported payout channels. Go to “My Wallets,” select the currency balance you wish to withdraw from, and click “Withdraw.” Choose your registered receiving account and confirm the transaction. Funds will be transferred based on the payout channel selected—instantly or within the processing time for your region.

Does InstaPay support crypto-to-fiat conversion?

Yes! InstaPay allows you to convert cryptocurrencies like USDT, BTC, and ETH into fiat currencies with instant payout options.

How secure is InstaPay?

InstaPay integrates advanced security measures such as KYC, AML transaction monitoring, encryption, and fraud detection to ensure safe transactions.

Which countries are restricted from using InstaPay?

• Due to regulatory and compliance requirements, InstaPay does not provide services in certain high-risk or sanctioned countries. Users in these locations cannot register or access InstaPay. The list of prohibited countries includes, but is not limited to:

  • Afghanistan

  • Belarus

  • Burundi

  • Central African Republic

  • Cuba

  • Democratic Republic of the Congo

  • Guinea

  • Guinea-Bissau

  • Iran

  • Iraq

  • Lebanon

  • Liberia

  • Libya

  • Mali

  • Myanmar (Burma)

  • North Korea

  • Somalia

  • South Sudan

  • Sudan

  • Syria

  • Venezuela

  • Yemen

  • Zimbabwe

• This list is subject to change based on international sanctions and regulatory updates.

What should I do if my InstaPay account is restricted or flagged for verification?

InstaPay may temporarily restrict accounts due to security reviews, incomplete KYC, or unusual transaction activity. Check your email for verification instructions or contact support.