📝Security and Compliance

What documents are accepted for identity verification (KYC)?

Accepted documents include passports, and national ID cards. Non-Latin scripts require a certified translation. InstaPay may request additional verification (Enhanced Due Diligence - EDD) when necessary..

Why does InstaPay ask for my geolocation when sending a payment request?

Geolocation is required for fraud prevention, compliance with financial regulations, and security checks..

Even after allowing location access, Instagram says “Location permissions denied.” What should I do?

Instagram’s in-app browser may restrict location sharing. Open the payment request in an external browser via the three-dot menu on the top right.

Why am I getting a blank screen when trying to share my location on Instagram's browser?

Instagram’s browser may not fully support location sharing. Ensure your app is updated or try switching browsers.